FAQs

Welcome to our FAQs page! Here, you'll find answers to the most common questions about our jewelry, services, and policies. Whether you have queries about our collections, delivery options, or return policies, we've got you covered. If you need further assistance, please don't hesitate to contact our customer service team. We're here to help make your shopping experience as smooth and enjoyable as possible.

General FAQs

What types of jewelry do you offer?

We offer a wide range of jewelry, including rings, necklaces, bracelets, earrings, and watches. Our collection features both contemporary and vintage designs, crafted from high-quality materials such as gold, silver, platinum, and precious gemstones.

Do you provide custom jewelry options?

Yes, we offer custom jewelry services. You can work with our expert jewelers to design a piece that perfectly suits your style and preferences. Contact us to learn more about our custom design process.

Where are your stores located?

We have multiple store locations. Please visit our store locator page to find the address, contact details, and hours of operation for each store.

What are your store hours?

Our store hours are as follows: Monday -Saturday: 10:00 AM - 6:00 PM and it will be closed on Sundays.

How can I contact customer service?

You can reach our customer service team via email at customer.support@1o1development.com or by phone at (+1) 555-123-4567. Our team is available Monday to Friday, from 9:00 AM to 6:00 PM.

Product FAQs

What materials are used in your jewelry?

Our jewelry is made from high-quality materials, including gold, silver, platinum, diamonds, and other precious gemstones. We ensure that all materials used are authentic and of the highest quality.

How do I care for my jewelry?

To keep your jewelry looking its best, we recommend storing it in a jewelry box or pouch when not in use, avoiding exposure to harsh chemicals, and cleaning it regularly with a soft cloth. For specific care instructions, please refer to the guidelines provided with your purchase.

Are your products ethically sourced?

Yes, we are committed to ethical sourcing. All our diamonds and gemstones are sourced from suppliers who adhere to strict ethical and environmental standards. We believe in responsible practices and transparency in our supply chain.

Do you offer warranties on your jewelry?

Yes, we offer warranties on most of our jewelry pieces. The duration and terms of the warranty vary by product. Please refer to the product details or contact us for specific warranty information.

Can I get my jewelry resized?

Yes, we offer resizing services for rings and other jewelry pieces. Visit any of our store locations or contact our customer service team for more information on resizing options and fees.

Delivery & Returns FAQs

Do you offer delivery services?

Yes, we offer delivery services for all our products. Delivery fees and times vary based on the destination. Contact our customer service team for more information on delivery options and scheduling.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the courier’s tracking system.

What is your return policy?

We accept returns within 30 days of purchase for a full refund, provided the item is in its original condition. Custom jewelry and engraved items are non-returnable. For more details, please refer to our return policy.

Do you offer repair services?

Yes, we offer repair services for all our jewelry. Whether it’s a broken clasp or a loose gemstone, our expert jewelers can restore your piece to its original condition. Contact us or visit one of our stores to arrange for a repair.

What should I do if my jewelry arrives damaged?

If your jewelry arrives damaged, please contact our customer service team immediately. We will arrange for a replacement or repair as soon as possible. Please provide photos of the damage to help us expedite the process.